we have a position for IT ServiceNow Manager on remote.
Title:IT ServiceNow Manager Duration:12 Months+ Loc: Remote Description of Duties: Monitor ServiceNow and triage incidents, problems, and tasks while ensuring overall queue health remains high Communicate with customers and team members to ensure all tasks are updated and work isn't getting stagnant Review queues for trends and seek opportunities to improve team services using data available in ServiceNow Initiate escalations and manage severity 1 and 2 incidents and RCAs on behalf of the team Communicate clearly with other IT Product teams and vendors, ensuring all pertinent information is communicated when re-assigning incidents,problems and tasks Present trending issues and other relevant information to team and leaders Thanks & Regards, Suman prasad| US IT Recruiter KASTECH Software Solutions (India) Pvt. Ltd. contact No:+(91) 78626772723 sumann@kastechssg.com| www.kastechssg.com
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